Refund policy

Effective Date: August 21, 2026

At TAGITGPS, we want our customers to be satisfied with their purchase. This Refund & Return Policy applies to eligible products and Services purchased directly from TagitGPS.com.

1. 15-DAY RETURN POLICY

Eligible TAGITGPS products may be returned within 15 days from the date of activation for a refund, subject to the conditions below.

To qualify for a refund:

The return request must be submitted within 15 days of activation;
The device must be returned with all original accessories and components;
The device must not be materially damaged, altered, or modified;
The Customer must follow the return instructions provided by TAGITGPS; and
The returned product must be received and inspected by TAGITGPS before a refund is issued.

Products returned outside the 15-day return period are not eligible for a refund unless otherwise required by law.

2. RETURN AUTHORIZATION

Before returning a product, please contact TAGITGPS Customer Support to request return instructions.

Returns sent without following the provided return instructions may be delayed or may not be eligible for processing.

Customers should securely package returned products and retain their shipping and tracking information until the return has been completed.

3. REFUNDS

Once an eligible returned product has been received and inspected, TAGITGPS will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

4. SHIPPING FEES

Original shipping fees are non-refundable once an order has shipped, including orders that are returned, refused, or undeliverable, except where otherwise required by law.

Customers are responsible for return shipping costs unless the product was received defective, TAGITGPS shipped an incorrect product, or TAGITGPS otherwise agrees to cover the return shipping cost.

5. SUBSCRIPTION AND SERVICE PLAN REFUNDS

Subscription and service-plan refund eligibility is limited to the applicable 15-day return period, unless otherwise stated at the time of purchase or required by law.

After the applicable refund period expires, payments already made for activated or used Services are non-refundable.

Canceling a subscription prevents future renewal charges in accordance with the terms of the applicable Service plan but does not automatically entitle the Customer to a refund of previously paid amounts.

If a Customer has selected a fixed-term or annual Service commitment, cancellation remains subject to the terms disclosed when that plan was purchased.

6. PREPAID SERVICE PLANS

Prepaid subscription plans are paid in advance for the selected Service period.

After the applicable 15-day refund period has expired, unused portions of prepaid Service plans are non-refundable, except where otherwise required by law.

Cancellation of a prepaid plan prevents renewal where applicable but does not result in a prorated refund for the unused portion of the prepaid term.

7. NON-RETURNABLE OR NON-REFUNDABLE ITEMS

The following may not qualify for return or refund:

Products returned after the applicable return period;
Products that have been materially damaged, altered, modified, or misused;
Missing products or components;
Shipping and delivery charges after shipment;
Used or consumed Service after the applicable refund period;
Replacement products provided under a warranty or replacement program, except as provided under that program; and
Other products or Services identified as final sale or non-refundable at the time of purchase.

Nothing in this section limits rights that cannot legally be waived under applicable consumer protection law.

8. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is defective, damaged upon arrival, or different from the product ordered, contact TAGITGPS Customer Support promptly.

TAGITGPS will review the issue and, when appropriate, provide replacement or return instructions in accordance with the applicable warranty, return policy, and law.

9. THIRD-PARTY PURCHASES

This policy applies to purchases made directly through TagitGPS.com.

Products purchased through Amazon, Walmart, another marketplace, retailer, reseller, or authorized third party may be subject to that seller's applicable return and refund policies.

Customers should contact the original seller for returns involving products not purchased directly from TAGITGPS.

10. CANCELLATIONS

Customers may request cancellation of an eligible recurring Service plan through the cancellation method provided by TAGITGPS.

Cancellation will stop future renewal charges according to the applicable subscription terms.

Customers remain responsible for charges properly incurred before cancellation and for any obligations associated with a fixed-term Service commitment that were clearly disclosed at the time of purchase.

11. CONTACT US

To request a return, cancellation, or refund, or for questions regarding this policy, contact:

TagitGPS LLC
TAGITGPS Customer Support
Florida, United States
Website: TagitGPS.com
Email: support@tagitgps.com

Please include your name, order number, device information, and reason for the return so we can process your request efficiently.